Every business has problems. Some are tiny, like a missing button on a checkout page.

In modern engineering, a machine is not judged only by how fast it runs or how much it produces. It is also judged by how safely it behaves when something goes wrong.

Your iPhone’s Mail app is supposed to be boring in the best way: open it, pull down, see new emails. But when your inbox refuses to update, missing messages can quickly turn into missed meetings, delayed invoices, or unanswered client requests.