You’re getting ready to drop into a heated match in Apex Legends… and boom! An annoying message pops up: “Credentials Expired.” What does that mean? Why now? Don’t smash your keyboard just yet — we’re here to fix it!
What Is the “Credentials Expired” Error?
This error pops up when the game can’t verify your login session anymore. It’s like Apex forgot who you are. Happens often after system updates or when you’ve been AFK too long. No worries, though — it’s fixable!
Why Does This Happen?
There are a few common reasons this might happen:
- Your session timed out.
- Apex Legends or the launcher updated in the background.
- Your network connection hiccuped.
- Your password was changed recently.
In short, something disconnected the handshake between your game and the servers. It’s awkward… like waving at someone who’s actually waving to the person behind you. Let’s fix that hand wave.
How to Fix It
Here are some simple methods to get back into the action.
1. Log Out and Back In
This is the easiest fix. Just:
- Go back to the login screen.
- Enter your account details again.
- Click “Sign In.”
That usually refreshes your session and gets you back into the game fast.
2. Restart the Game (and Your PC)
Close Apex Legends completely. Yes, all the way out. This includes closing the Origin or EA App too. Then restart your PC. It’s the classic “turn it off and on again” — because it works.
3. Clear Your Credentials
If logging back in didn’t help, you may need to remove saved login info:
- Go into your EA App or Origin client.
- Find the settings — usually under your profile or the gear icon.
- Search for “Clear Cache” or “Remove Saved Credentials.”
- Confirm and restart the launcher.
This forces the app to ask for fresh login info. Type it in like a champ.
4. Check for Updates
Make sure both Apex Legends and your launcher are updated to the latest version. Outdated files can cause handshake errors too.
5. Reset Your Password (If Needed)
If you recently changed your EA password or suspect someone else might have, go ahead and reset it again. Then try logging in with the new password. Easy fix!
Pro Tips to Avoid It in the Future
- Don’t leave the game running in the background too long while AFK.
- Keep your EA account info up to date.
- Use a secure and stable internet connection.
- Update the game regularly to avoid version mismatch issues.
These small habits can help you stay in the game and out of the login screen.
When to Contact EA Support
If you’ve tried everything above and you still can’t log back in, it’s time to wave that white flag and call for backup. Head over to EA Help and submit a ticket. They can dig deeper and get you sorted.
Back to the Game!
Now that you’re re-logged in, it’s time to grab your favorite Legend and queue up! Don’t let a little login glitch keep you out of the arena. Next time it happens, you’ll know exactly what to do. Let’s go get that win!
See you in the dropship, Legend!