Apple has announced a new Replacement Program for select iPhone 11 units battling touch screen issues. The Cupertino giant has published information on its support page stating that the iPhone 11 units produced between September 2019 and May 2020 are eligible for free repair.
The announcement comes after some iPhone 11 users started reporting touch issues on their units. Under this issue, their iPhone 11 unit stopped responding to touch. Apple has attributed the issue to faulty display module that has affected the units manufactured between November 2019 and May 2020.
Here’s what Apple says:
Apple has determined that a small percentage of iPhone 11 displays may stop responding to touch due to an issue with the display module. Affected devices were manufactured between November 2019 and May 2020.
If your iPhone 11 has been exhibiting this issue, please use the serial number checker below to see if your device is eligible for this program. If so, Apple or an Apple Authorized Service Provider will provide service, free of charge.Apple
If you are the owner of an iPhone 11, iPhone 11, iPhone Pro or the iPhone Pro Max with a touchscreen issue, you can check whether your device is eligible under the free repair program by entering your phone’s serial number (IMEI) on the website. You can fetch the serial number of your iPhone by going to Settings > General > About.
Check your iPhone 11 eligibility here.
Remember, only the iPhone 11, iPhone Pro, and iPhone Pro Max are eligible for this program. Once your eligibility for the program is confirmed, an Apple or an Apple-authorized service provider would service your affected device without any charge.
After confirming your eligibility, the next step is to choose how you want your phone to be serviced. Apple has stated that each iPhone will be examined before repair. Your option is to either get it examined by an Apple Authorized Service Provider. Or you can get an appointment at an Apple Store to get it checked out.
Alternatively, you can call Apple Support and get your handset mailed-in to the Apple Repair Center.
Apple advises the users of affected iPhone units to back up their phones before sending for the repair. The company also advises that if the display is broken or cracked, then users must fix it before sending for the repair.
If your iPhone was affected by this issue and you already paid to have it repaired, then you could talk to Apple about getting refunded for the amount you paid for the repair.